FAQ & Queries

How long does it take for an order to arrive? The approximate delivery time within Spain and Portugal is 6 to 8 business days. If you have purchased from abroad, it will take a little longer: between 8 and 12 working days.

What size to choose? Very important to measure the foot plant and compare with the Size Guide, if you have any doubts, send us a message or describe the foot of your babe in the comments of the purchase.

Can I change my shoes if these aren’t the correct size? We do not make changes due incorrect size since we always manufacture on request (please check our Size Guide).

Do you need a pair of shoes with a special colour and you can’t find it in our online store? Please do contact us.

I wish to make a gift can you send it to a different address than the billing? Of course! In the options of the shopping cart you can choose two different address. The billing (where you have to put yours so we can put this on the invoice) and the delivery, which can also be yours or who you choose to make this gift to.

You still have doubts? Please do write to us! We will answer any questions or queries you may have with great pleasure! info@shoeslepetit.com